“We work with groups who need night-vision solutions, or ViaSat communication terminals for their mobile command centers. “The merger opens up the product basket for us,” Tievy said. Superior Communications has seen its business opportunities grow since the 元Harris Technologies merger due to the expansion of solution sets the new organization provides. “The customer knows they can make a phone call if they need 10 radios, and we’ve got them in stock, and I’ll make sure that mission gets supported before we even have a contract,” Tievy said. The key to Superior’s success has been spending a lot of time with specific teams and meeting their exact requirements, as well as being available whenever their customers need them, he said. Product suppliers for the Intelligence Community work within what is known as the “Trusted Workforce,” and it takes more than simply having the best products to enter into that select group, according to Superior Communications’ vice president of DoD and Intelligence Community Programs, David Tievy. Intelligence Community, like Superior Communications Inc. It’s a whole new ball game to earn and sustain that trust when you partner with the U.S. Product quality and assured service support are table stakes in building customer trust. “The culture that we’ve achieved in our channel is based on years of business relationships and building connections to best serve our customers.” SUPERIOR SOLUTIONS “There’s certainly a significant amount of trust required to have a high-functioning channel,” Perdieu said. The company’s relationships with its dealers are critical to enable partners for speed, efficiency and local service to meet urgent customer needs. Having a local 元Harris indirect channel partner brings tremendous value to 元Harris customers.”Īs an extension of 元Harris, the dealers provide a high grade of service and extend the ability for the company to connect with customers. Our local dealers become integrators of 元Harris technology into the customer environment, giving it a personal touch, knowing that the 元Harris technology will be used to protect their own community.
“We offer world-class radio solutions, and often times our customers benefit from the expanded skill set of our partners. “The true value of the indirect channel is the local presence that essentially extends the reach of 元Harris to our customers.” Perdieu said.
Radyo reseller professional#
元Harris’ Public Safety and Professional Communications (PSPC) business has a direct-to-customer salesforce comprising dozens of employees and 200 reseller channel partners, according to Todd Perdieu, 元Harris North American Indirect Sales director. Further, not all users have general capability requirements that can be addressed by equipment straight out of the box.Įven as one of the largest radio solutions providers in the world, 元Harris Technologies can meet the needs of organizations however large and small through its indirect channel partners. Not all radio customers represent big organizations, making thousand-unit purchases at a given time.
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